Terms and Conditions

  • LEGAL NAME: 

    www.supportspro.com is owned and operated by ALH Ecommerce Ltd 
    COMPANY NUMBER: 11528583 

    DELIVERY AND SHIPPING:

    We processes orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't ship on weekends. In situations where products are in high demand, processing time can take longer than 3 working days.

     

    Shipping Method

    Cost

    Delivery Time

     

     United States

     

    $2.95 USD

     

     1-2 weeks

     Worldwide

    $6.94 USD

     2-3 weeks

    *Please note that these are estimated delivery times only, therefore supportspro.com is not guaranteeing delivery dates. On average all deliveries are made within 2 weeks.

    Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.

    Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

    Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.

    PURCHASE:

    You agree that your debit/credit card will be debited at the time of placing your order and that the funds will be taken immediately to cover the cost of your order and shipping in full.

    TAX/VAT:

    There is no sales tax or VAT added to our product prices

    Returns:

    At Those Bags we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.

    RETURN POLICY 

    Exchanges: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.

    If, for any reason, you are not satisfied with the order you receive, please contact us

    PLEASE NOTE: This warranty only covers manufacturing defects and does not cover:

    1. Damage caused by accident
    2. Improper care
    3. Normal wear and tear
    4. Break down of colors and materials due to sun exposure
    5. After-market modifications
    6. Improper size selection (only replacement can be provided)
      No returns/exchanges for products with water exposure will be accepted.


    DAMAGED ITEM / LOW QUALITY

    For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. 

    We will use this information to help you with your order, and eliminate errors in future.

    If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.

    Here are the circumstances in which refunds will be granted:

    You can get a refund if:

    • You aren't happy with your order: You’ve purchased your Supports Pro Shop products in the last 14 days and want to return them, we will process full refund as soon as possible when we receive the items from you
    • The product you’ve purchased is completely non-functional
    • You did not receive your product within 60 business days or 90 business days of purchase
      Please note that refunds can take 3-5 business days to return in your account.

      If you have any issues with your item/s within 24 months of your purchase you may contact us directly via phone or email as part of your consumer rights and we will gladly assist you further to resolve any issue or replace any item that is faulty or damaged.
      Kindly submit a ticket on our Support Center.

     

    Terms Of Use

    THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE supports pro WEBSITE IS GOVERNED BY THE TERMS AND CONDITIONS OF USE AS SET FORTH BELOW BY supports pro  (“TERMS OF USE”).

    PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING THE  My Deals Expert   WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE.

    1. ACCEPTANCE OF TERMS OF USE

    By visiting the supports pro website, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to supports pro , you agree to be bound by the Terms of Use. If you do not want to be bound by the Terms of Use, your only option is not to visit, view or otherwise use the services of supports pro . You understand, agree and acknowledge that these Terms of Use constitute a legally binding agreement between you and supports pro and that your use of supports pro shall indicate your acceptance of the Terms of Use.

    1. PROVISION OF SERVICES

    You agree and acknowledge that supports pro  is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in the supports pro  website. Furthermore, you agree and acknowledge that supports pro  is entitled to provide services to you through subsidiaries or affiliated companies.

    1. PROPRIETARY RIGHTS

    You acknowledge and agree that the supports pro website may contain proprietary and confidential information including trademarks, service marks, designs and patents protected by intellectual property laws and international intellectual property treaties. supports pro authorises you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission, which may be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

    1. SUBMITTED CONTENT

    When you submit content to supports pro you simultaneously grant supports pro an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to supports pro .

    1. TERMINATION OF TERMS OF USE

    The Terms of Use will continue to apply in perpetuity until terminated by supports pro without notice at any time and for any reason. Terms by their nature that are to continue in perpetuity shall be unaffected by any termination.

    1. DISCLAIMER OF WARRANTIES

    You understand and agree that your use of the supports pro  website is entirely at your own risk and that our services are provided "As Is" and "As Available". supports pro does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the supports pro  , information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

    1. LIMITATION OF LIABILITY

    You understand and agree that supports pro and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not supports pro has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of supports pro is limited to the greatest extent permitted by law.

    1. EXTERNAL CONTENT

    supports promay include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that supports pro is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

    1. JURISDICTION

    You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by supports pro to resolve any legal matter arising from the Terms of Use or related to your use of the supports pro If the court of law having jurisdiction rules that any provision of the agreement is invalid, then that provision will be removed from the Terms of Use and the remaining terms and conditions will continue to be valid in full force and effect.

    ENTIRE AGREEMENT

    You understand and agree that the Terms of Use constitute the entire agreement between you and supports pro  . You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

    CHANGES TO THE TERMS OF USE

    supports proreserves the right to modify the Terms of Use from time to time at our sole discretion and without any notice. Changes to the Terms of Use will become effective on the date they are posted on the supports pro website and your continued use of the supports pro website after any changes will signify your agreement to be bound by such new terms and conditions.

    DISPOSAL OF ELECTRICAL WASTE (WEE)

    Please do not dispose of old electrical waste with your general household waste, as it is unlikely to be recycled and will generally end up in a landfill or be incinerated. supports pro cooperates with authorized recycling organizations that undertake recycling in lieu of manufacturers to ensure supports pro  WEEE materials and/or products are recycled in a manner that complies with the WEEE directive or related legislation and regulations.

    supports pro passes the obligation and responsibilities of disposal of all our products onto our customers.




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